Hi Guys,
I found it really strange that when I create a new Customer contact type (FSCM Collections management) it appears in two options (Inbound and Outbound) while try to use it from the Work list. Though we can live with it, I am really curious to know whether this can be overridden somehow.
I did some research on this in SCN forums and someone said that it cannot be overridden. I find it hard to believe as the Contact types provided by SAP don't come up in the Work list with these two options.
Thanks
Kishan