Hi Experts,
Hope you can help on the urgent concern below. Been trying to search all threads, but got no luck.
SRM ShoppingCart Workflow Approval.
(Process-Controlled approval)
Setup:
Process Level 1:
- If amount < 3000 and Cost Center = 'A', send to Approver User 1
- If amount < 3000 and Cost Center = 'B', send to Approver User 2
Process Level 2:
- If amount >= 3000 and Cost Center = 'A', send to Approver User 3
- If amount >= 3000 and Cost Center = 'B', send to Approver User 4
Shopping Cart Created:
Item 1, amount is 1,000 with Cost Center A
Workflow preview:
Sequence | Level Status | Status | Processor | Agent Determination
001 | Valid (can be started) | Open (No decision Made) | User 1 | SC Approval
002 | Valid (can be started) | Open (No decision Made) | <blank> | System
Item 2, amount is 5,000 with Cost Center B
Workflow preview:
Sequence | Level Status | Status | Processor | Agent Determination
001 | Valid (can be started) | Open (No decision Made) | <blank> | System
002 | Valid (can be started) | Open (No decision Made) | User 4 | SC Approval
Note:
Decision Set technique was used to create a unique area_guid for the correct grouping (Cost Center).
No area_guid was assigned to items which does not meet the condition for approval.
Issue:
After the Shopping Cart is created:
User 1 receives the workitem in POWL inbox, which is OK.
User 4 does not received yet the workitem in his inbox.
After User 1 approves item 1, the process level 1 seems to be completed.
Workflow Status changes:
Item 1, amount is 1,000 with Cost Center A
Sequence | Level Status | Status | Processor | Agent Determination
001 | Completed (level was processed) | User decision: Approved | User 1 | SC Approval
002 | Active (Assignment Process is running) | User decision: Approved | <blank> | System
Item 2, amount is 5,000 with Cost Center B
Sequence | Level Status | Status | Processor | Agent Determination
001 | Completed (level was processed) | User decision: Approved | <blank> | System
002 | Active (Assignment Process is running) | No User Decision | User 4 | SC Approval
Now, user 4 receives the workitem in his inbox.
Question:
Is there a way for User 1 and User 4 to receive the item in their inbox after the SC was created?
Item 2 should be auto-approved in process level 1 (since condition is not met) and should go directly to process level 2 (for approval by user 4).
Seems like the approvers in the higher process level needs to wait for approvers in the lower process levels to be completed first, before the work item even gets to their inbox. Not sure if this is really how the standard behaves?
Or there is something wrong with the Auto-approval for other items in the SC?
Appreciate any help on this urgent issue.
Regards,
HMN
